Privacy & your photos.

Updated October 1, 2026. Broker Studio is operated by DwellNova, LLC. Contact support@broker-studio.com about your account or data.

Information the studio uses

We store your account name, verified email, photo-editing consent, property folders, uploaded photos, working copies, edited images and usage records. If you choose a password, we store a password hash. Session cookies keep you signed in. Billing records include subscription identifiers, plan and payment status.

Why we use it

We use this information to provide your photo workspace, process edits, manage your allowance and subscription, prevent misuse, send sign-in emails and respond to support requests. Verified registration details are reported to our support inbox. Operational records help us diagnose errors and calculate editing costs.

Service providers

Uploaded photos selected for AI editing are sent to OpenAI for processing. To suggest a walkthrough order after a bulk upload or when you request it, the Studio also sends small photo thumbnails to OpenAI to recognize room types. Review the suggested order before saving; the service does not establish the actual floor plan. Cloudflare and our Sites hosting infrastructure support the website, database and photo storage; Render runs background processing. Resend delivers account emails. Stripe processes subscription payments and manages billing details. Support messages sent through the help assistant may also be processed by OpenAI; avoid entering sensitive personal information in the chat.

These services may process information outside your state or country. Do not upload photos you do not have permission to use or unnecessary sensitive information about people.

Narrated tour drafts and presenter profiles

If you use the Narrated video tour tab, we store your selected album photo references, pasted MLS description or bullet points, editable narration, delivery mood and editing notes with your account. MLS descriptions are supplied by you; this feature does not connect to your MLS account.

You can record or upload your own voice and save your own headshot for reuse across tours. Microphone access starts only when you choose Record my voice. New recordings stay in the current page until you choose Save voice sample. Saved presenter files are private to your signed-in account, with options to replace or remove them. This preparation feature does not yet train a voice clone, generate a video or send presenter files to a video provider.

When you save a tour draft, we record your photo-accuracy answer, the exact confirmation wording and version, the date, your account identifier and the selected photo versions. These records document your answer; they do not independently verify the property. Changing the photo selection or using a different edited version requires confirmation again before future video generation.

Tour drafts and saved presenter files remain available for reuse until you remove the files or request deletion of the associated data. Contact support about deletion of saved drafts and confirmation records. Photo removal or replacement may make a draft’s referenced photos unavailable.

Cookies and device storage

Essential cookies maintain your login. Browser storage supports interface preferences and sign-out updates. If you select Remember me, your email address is stored on that device; your password is not stored in browser local storage. The installed web app stores an offline information page; it is not an offline backup of your photo library. Use Log out on shared devices. Log out all devices revokes your active sessions.

Storage and retention

Photos remain in your account until removed through the Studio or handled through a deletion request. Canceling a subscription does not itself delete photos. If you have a purchased credit-pack workspace, its non-expiring credits and separate 1 GB allowance remain available after your subscription ends. Otherwise, after your paid period ends, you have 14 days of download-only access; editing and uploads pause immediately. After that window, access requires reactivation. Keep your own backup. If our retention policy changes, we will provide notice before applying a new deletion schedule.

Account, billing and security records may need to be retained for service administration, disputes or applicable obligations. Contact us for details about a particular deletion request; deleting an active photo does not necessarily remove every provider log or backup immediately.

Account & data deletion

To request a copy, correction or deletion of your account information or photos, email us from your registered address. We will verify the request before acting. Do not send passwords or sign-in codes. Cancel any active subscription separately through My Account to stop future renewals.

Request account or data deletion

Marketing use

Your uploads are used to provide your workspace and requested edits. We ask for permission before selecting customer photos as Broker Studio marketing examples.

Read the service terms